Last Update: February 2024

Defined.AI respects your privacy and is committed to protecting your personal information. Your privacy is important to us. Please, read this policy carefully to understand how we will collect and use your information, and what choices you have with respect to your information.

Neevo is a global community dedicated to enhancing artificial intelligence (AI) across a wide spectrum of technologies. It enables individuals to participate by undertaking a range of simple tasks within Neevo’s projects and subject to the Neevo Community Member Agreement. These tasks encompass enhancing AI systems through the manipulation of text, audio, images, and even video content.

Introduction

DefinedCrowd Corporation, with its registered office at 1201 3rd Avenue, STE 2200, Seattle WA 98101, United States of America operating as Defined.ai (“Defined.ai” or “We”), respects your privacy and is committed to protecting it through our compliance with this policy. This privacy policy (“Privacy Policy”) describes the means by which the personal data of users (“Users” or “Data Subjects”) of the website www.neevo.ai and the mobile application, collectively referred to as “Neevo” or “Services”, is collected, processed, used, as well as their rights in relation to such processing activities and how to exercise them. In this sense, this Privacy Policy aims to help Users understand which personal data we collect, how and why we use it, to whom we disclose it to and how we protect their privacy when they visit or use the services offered on Neevo.

We are a “data controller” of the personal data that we process in connection with Neevo. This means that we determine the reasons why we process personal data about the User and how we do so.

Accordingly, this Privacy Policy applies to information we collect:

  • During and after each User’s registration and/or during the execution of the jobs available on Neevo.
  • By e-mail, text and/or other electronic messaging communication channels available on Neevo.
  • Through mobile and desktop applications Users may download, which provide dedicated non-browser-based interactions between the User and Defined.ai.
  • When the User interacts with Defined.ai’s advertising content or with any other applications on third-party websites, only when such applications of advertising content include links to this Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices regarding your personal data. If you do not agree with our policies and practices, refrain from using our Services. In addition, please be aware that this Privacy Policy may undergo periodic updates. By continuing to use this Services following any such revisions, you are considered to have accepted these changes. We recommend checking this Privacy Policy regularly for any updates to stay informed about how your information is handled.

1.  What information about You do We collect, and how do We do it?

We collect several types of information from and about Users of Neevo, including information, where applicable:

  • Data provided by You directly: You provide some of this data directly as you join Neevo.
  • Usage data collected automatically: We also get some information by processing how you use Neevo by, for example, using technologies like cookies and other similar tracking tools.

It is important to note that the data collected may vary depending on the specific project or job You engage with, and We will provide project-specific details and requirements as needed.

In this regard, the data We collect on Neevo can include the following categories:

  • User Identification Data: Name, Image, Voice, Date of Birth, Language Abilities, Country of Residence, Gender.
  • Account Data: Name, E-mail, and Password.
  • Contact Data: E-mail Address, and Phone Number.
  • Technical Data: Internet Protocol (IP), Address, Internet Service Provider (ISP), Device and Type, Name, and Version of Browser.
  • Transaction Data: Earnings, Payments made, Pay-out requests.
  • Payment Data: Payment Card Details (Paypal).
  • Other Visual Information: Data may include other types of information which may constitute personal data, for example, images and videos and information relating to images or videos, such as patterns associated with images or videos.

We use typical tools and services, such as log files, cookies, pixel tags, and similar technologies to automatically collect information, which may contain personal information from your devices while you navigate on Neevo. For more information, please visit our Cookie Policy.

2.  Why do We collect Your data?

Defined.ai only processes Users’ personal data in the context of our Services and to provide and improve our Services for our customers.

For the processing of personal data to be lawful, data protection laws requires that there be an adequate legal basis for each specific processing activity. We process personal data for, or based on, one or more of the following legal bases:

  • Consent: Where applicable, the User has given his/her explicit Consent to the processing of his/her personal data for one or more specific purposes.
  • Performance of a contract: By using the Services, the processing is necessary for the performance of a contract to which the User is party, namely, the Neevo Community Member Agreement.
  • Compliance with legal obligations: The processing is necessary for compliance with a legal obligation to which the Defined.ai is subject.
  • Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by Defined.ai or by third parties (except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject which require protection of personal data).

We will only use your personal data for the purposes of Neevo, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Defined.ai collects and processes the aforementioned personal data of its Users through Neevo for the following purposes:

  • Account creation on Neevo: To register on Neevo, User Identification, Contact and Payment Data will be required, such as the First Name, Last Name, E-mail Address, Password, Languages, Country of Residence, and Gender. The lawfulness of this processing activity is based on the performance of the Neevo Community Member Agreement with Defined.ai.
  • Carrying out the jobs: In order to carry out the jobs available on Neevo, User Identification, Professional, Contact, and Other Data, depending on the task, may be required. The lawfulness of this processing activity is based on the performance of the Neevo Community Member Agreement with Defined.ai.
  • Payment: To facilitate the payment process for completed jobs, Defined.ai will need to process User Contact and Payment Data, specifically Users’ E-mail Address (associated to a Paypal account). The lawfulness of this processing activity is based on the performance of the Neevo Community Member Agreement and the legitimate interests of Defined.ai.
  • Communications related with Neevo: To communicate with the User about the Services, current jobs, payments received, respond to support requests, sharing information about the Services or to receive information about new job availability. The lawfulness of this processing activity is based on the performance of a contract and the legitimate interests of Defined.ai.
  • Security and fraud prevention: Removal from Neevo of text and content uploaded by Users that is identified as illegal and suspending or deactivating those User accounts. The lawfulness of this processing activity is based on the legitimate interests of Defined.ai.
  • Compliance with applicable laws, rules, and regulations.

3.  What are Your rights regarding the information collected and processed?

Concerning your information that is collected and/or processed by Defined.ai, you may exercise the following rights:

  • Right of access: You may request Defined.ai to confirm if information about you is processed. If such is the case, you will receive access to your information.
  • Right of rectification: If our information about you is incorrect, you may request Defined.ai to rectify your information. This includes the right to have incomplete information completed, taking into account the purpose of the processing.
  • Right to erasure: You may request Defined.ai to erase your information, for instance, if the information is unlawfully processed or if you have withdrawn your consent.
  • Right to object: You may request Defined.ai to object to the processing of your personal data when the processing is based on legitimate interests, public interest, or the exercise of official authority. Additionally, You have the right to object to direct marketing activities, including profiling for marketing purposes.
  • Right to restrict processing: You may request Defined.ai to restrict the processing of your information if (i) the information is inaccurate, (ii) the processing is unlawful, (iii) you need us to retain the information after the retention period for a legal claim, or (iv) you have objected to the processing and verification of our legitimate interests is pending.
  • Right to data portability: You may request Defined.ai to provide you with an electronic file of your information or transfer your personal data to a third party if such is technically feasible.
  • Right to lodge a complaint: Ultimately, you may lodge a complaint with a competent supervisory authority.

It’s important to be aware that exercising any of these rights may result in restrictions on the usage of Neevo, such as inhibiting Users from performing jobs available on Neevo, as it may erase their profile.

3.1 How to exercise Your rights?

To exercise any of the above rights, please submit a verifiable Consumer Privacy Request to Defined.ai by email at [email protected].

We will respond to your requests without undue delay but within one month. If permitted under applicable legislation, Defined.ai may extend the response period by two further months if such is necessary due to the complexity and number of requests.

Please note that Users may, at any time, by clicking the delete account option in the account tab in the user profile, or by sending an email to [email protected], delete it’s Neevo Account.

If You delete Your account, Your information and content will be unrecoverable after that time. Notwithstanding, the fact that the User deletes its account does not jeopardise the lawfulness of the processing activity carried out based on the performance of the Neevo Community Member Agreement concluded with Defined.ai.

4.  Who has access to Your information?

Defined.ai may communicate or allow access to Users’ personal data to the following third parties:

  • Contractors, service providers, and other third parties who assist in Defined.ai’s business operations. These entities are contractually obligated to maintain the confidentiality of this personal information and are only permitted to use it for the specific purposes disclosed to them by Defined.ai.
  • Defined.ai’s subsidiaries and affiliates for the centralised coordination and management of Our business.
  • A buyer or another party succeeding Defined.ai in scenarios like mergers, divestitures, restructurings, reorganizations, dissolutions, or any sale or transfer of Defined.ai’s assets, whether within a bankruptcy, liquidation, or similar process, may acquire personal data stored by Defined.ai on Neevo as part of the assets being transferred.
  • A Court or any relevant authorities, regulators and organizations, in order to comply with any court order, law or legal process, including to respond to any government or regulatory request.

Users’ personal data may also be disclosed when Defined.ai believes such disclosure will be necessary or appropriate to protect the rights, property, or safety of Defined.ai, its customers, or other relevant parties.

5.  The security of Your personal data

Defined.ai is concerned with safeguarding your information. We employ appropriate and reasonable physical, technological, and administrative security measures. We take

steps to ensure that your information is treated securely to prevent accidental loss, unauthorized access, use, alteration, and disclosure.

Depending on the nature, scope, context, and purposes of the processing of the personal data, as well as the risks arising from the processing activity for the rights and freedoms of the Data Subject, Defined.ai undertakes to apply, both at the time of defining the means of processing and at the time of the processing itself, the necessary and appropriate technical and organisational measures for the protection of the personal data and compliance with legal requirements.

Defined.ai security measures are continually improved in line with technological developments. For instance, Defined.ai has been certified and attested to confirm compliance with ISO 27001 standards by independent auditors, which provides assurance of the security requirements implementation.

Keep in mind that the transmission of information via the internet is not completely secure. Although Defined.ai does its best effort to protect Users’ personal data, it cannot guarantee the absolute security of their personal data transmitted on Neevo. Defined.ai is not responsible for the circumvention of any privacy settings or security measures contained on Neevo.

6.  How long do We keep Your personal data?

Personal Data collected from Users through Neevo is processed in strict compliance with applicable legislation and stored in specific databases created for this purpose. This data is kept in a format that allows the identification of Data Subjects for no longer than is necessary for the purposes for which it is processed. The length of time for which Personal Data is stored and retained varies according to the purpose for which the information is used. There are, however, legal requirements that oblige Personal Data to be kept for a certain period of time. Therefore, whenever there is no specific legal requirement, personal data will only be stored and kept for the minimum period necessary for the purposes for which it was collected or further processed, after which it will be deleted.

In general, we will hold Your personal information based on the following criteria :

  • Purpose of Collection: Personal data is retained only for as long as it is necessary to fulfil the specific purpose for which it was collected. Once this objective has been achieved, the data will either erased or anonymized.
  • Legal Basis: In certain cases, the law may mandate the retention of specific data for defined periods, such as for tax purposes or regulatory compliance.
  • Contracts and Obligations: When personal data is essential for the execution of a contract or agreement between Users and Defined.ai, the retention period may align with the duration of that contractual arrangement.
  • Legal Prescription Periods: In specific situations, personal data may be retained for a duration prescribed by specific laws, such as the statutory limitation periods relevant to legal actions.
  • Defined.ai’s Legitimate Interests: This interest must be balanced with the rights and interests of the data subject. This assessment is crucial in determining an appropriate retention period.
  • Consent: If the processing of data is based on Users’ consent, the Company ensures that the data is retained only for the period authorized by the consent. Renewal of consent is undertaken when necessary to maintain compliance.

We will regularly review our retention periods for personal information to ensure data quality and keep data up to date and accurate.

8. Use of cookies

Neevo uses cookies. For further information regarding the cookies used, please consult our Cookies Policy. You may at any time manage your preferences through the Cookie Manager.

9. Links to other websites

Neevo may contain links to other websites run by other organizations. This Policy applies only to Neevo‚ so we encourage you to read the privacy policy on the other websites you visit. We cannot be responsible for other websites’ privacy policies and practices even if you access them using links from Neevo

10.  Children Under the Age of 18

Our Services are strictly intended for individuals 18 years of age or older. Anyone under

18 years of age is not permitted to use the Services. By using the Services, you represent that you are 18 years of age or older.

As a result, we do not knowingly collect any personal information from children under 18 years of age. If you are under 18 years of age, do not use or provide any personal data on this Website (e.g., name, address, telephone number, e-mail address), predominantly through any of the features or registration processes made available, make any purchases through this Website, and use any of the interactive or public comment features of this Website.

If we become aware that we have gathered or received any personal data from a child under 18 years of age without prior parental consent, we will promptly delete that information. If you believe that we may have collected any personal data pertaining to a child under 18 years of age, please do not hesitate to contact us at [email protected].

11.  Transferring Your information

We are a global group of companies. We may transfer information that we collect about you to affiliated entities or other third parties across borders and from your country or jurisdiction to other countries or jurisdictions worldwide.

We ensure there are adequate safeguards in place when transferring your data outside your country and the EU, including by relying on the applicable Standard Contractual Clauses or other lawful mechanisms or otherwise that the transfer only occurs where permitted by applicable law (e.g., adequacy decision), intending to ensure that your privacy rights continue to be protected as outlined in this Policy.

12.  May this Privacy Policy be amended?

We may occasionally make changes to this Privacy Policy to ensure its accuracy. If we make changes, the revised Privacy Policy will be posted online, and the date of the newest version will be listed. Therefore, please check back frequently, especially before you provide us with personal information, to determine the current scope of the notice.

13.  Contact information

You can contact our Data Protection Officer through [email protected] for all personal data matters.